Effective Date: November 1, 2025 Last Updated: November 1, 2025

1. Acceptance of Terms These Terms of Use ("Terms") constitute a legally binding agreement between you ("Client," "You," or "User") and Aloevoice.com ("Aloevoice," "Company," "We," "Us," or "Our"), located at 39 Brighton 6th Ct, Brooklyn, NY 11235.

By accessing or using our Voice AI platform, website, automation services, or integrations (collectively, the "Services"), you agree to be bound by these Terms, our Privacy Policy, and, if applicable, our Business Associate Agreement (BAA). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services Aloevoice provides a platform for Voice AI agents, business integrations, and automation consulting. We act as a reseller and integrator of third-party voice and language models (including but not limited to Vapi, Retell AI, ElevenLabs, OpenAI, and Twilio).

3. Account Registration & Security

Eligibility: You must be at least 18 years of age to use our Services.

Account: You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Security: You must notify us immediately of any unauthorized use of your account. Aloevoice is not liable for any loss or damage arising from your failure to comply with this section.

4. Fees and Payment

Metered Billing: Services are billed on a metered basis (e.g., per minute of voice conversation, per integration execution) as specified in your Order Form or dashboard.

Payment Terms: Fees will be charged automatically to the payment method on file. You are responsible for all usage accrued under your account, regardless of whether such usage was explicitly authorized by you.

No Refunds: All fees are non-refundable. There are no refunds for partial use or unused credits.

Taxes: You are responsible for all applicable taxes associated with your use of the Services.

Late Payment: We reserve the right to suspend your access to the Services if any fee is not paid when due.

Disputes: Any billing disputes must be reported to Aloevoice in writing within thirty (30) days of the applicable charge. Failure to do so within this timeframe constitutes a waiver of your right to dispute such charge.

5. Acceptable Use & Compliance You agree to use the Services only for lawful business purposes. You are strictly prohibited from:

Illegal Recording: Recording conversations without complying with applicable wiretapping laws (e.g., "two-party consent" laws).

TCPA Violations: Making unsolicited calls (robocalls) or failing to maintain proper "Do Not Call" (DNC) lists in violation of the Telephone Consumer Protection Act (TCPA).

Impersonation: Using Voice AI to impersonate any person or entity without authorization, or to deceive call recipients regarding the artificial nature of the agent.

Harmful Content: Transmitting content that is harassing, defamatory, obscene, or fraudulent.

6. Medical Disclaimer & No Medical Advice

Not Medical Advice: Aloevoice provides technology services, not medical advice. Our Voice AI agents, transcripts, and automations do not constitute the practice of medicine, nursing, or other professional health care advice, diagnosis, or treatment.

Responsibility: You are solely responsible for verifying the accuracy of any AI-generated medical information and for all medical decisions made based on such data.

7. HIPAA and Data Retention

BAA: If you are a "Covered Entity" under HIPAA, you must execute our Business Associate Agreement (BAA) before processing Protected Health Information (PHI) through the Services.

Retention: To comply with HIPAA and healthcare regulations, we retain all records (including call logs, recordings, and transcripts) for a minimum of six (6) years. By using the Services, you consent to this retention period.

8. Intellectual Property

Aloevoice Rights: We retain all rights, title, and interest in and to the Platform, our code, pre-built agents, and documentation.

Client Data: You retain ownership of your data (Input). You grant Aloevoice a license to use your data to provide the Services, improve our models, and comply with legal obligations.

Feedback: Any suggestions or feedback you provide regarding the Services may be used by Aloevoice without obligation or compensation to you.

9. Third-Party Services Our Services integrate with third-party providers (e.g., LLMs, Voice providers). You acknowledge that:

Aloevoice does not control these third parties.

We are not responsible for the availability or performance of these third-party services.

Your use of the Services is also subject to the acceptable use policies of these underlying providers.

10. Disclaimer of Warranties THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ALOEVOICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALOEVOICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification You agree to defend, indemnify, and hold harmless Aloevoice and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of the Services; (b) your violation of these Terms or any law (including TCPA and HIPAA); or (c) your violation of any third-party right.

13. Termination

Termination by You: You may stop using the Services at any time.

Termination by Us: We may suspend or terminate your access immediately if you breach these Terms (including for non-payment or AUP violations).

Survival: Provisions regarding Fees, Intellectual Property, Indemnification, and Limitation of Liability shall survive termination.

14. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by the laws of the State of New York.

Venue: Any legal action or proceeding shall be instituted exclusively in the federal or state courts located in Kings County (Brooklyn), New York.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

15. Contact Information If you have questions about these Terms, please contact us at Golden Ratio International Inc., dba Aloevoice.com 39 Brighton 6th Ct Brooklyn, NY 11235 Email: [email protected]